Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.
Shipment by FedEx or USPS: We ship via FedEx Ground or U.S. Postal Service in the continental U.S. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.
Delivery Time: Allow 4-14 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
Consolidated Shipments: Entire orders will be shipped together if possible.
Returns and Exchanges
NOTICE: PLEASE READ - Do NOT for any reason apply tape, self-adhesive notes, or any other material with any kind of adhesive to the gloves when returning or exchanging them. Do not write or draw on the gloves with ANY writing or marking instrument, including pencil, pen, marker, etc. unless specifically instructed to by a Lee Parks Design employee or agent for the purpose of custom sizing. These items can permanently damage the hide and may be cause for your return or exchange to NOT be accepted.
General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us but do NOT incur any re-stocking fee. The original shipping charge will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer only pays shipping charges back to us.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying a restocking charge. However, the customer will pay the additional shipping and handling charge.
Return Shipping Instructions: Return via prepaid UPS, FedEx or U.S. mail. Insure shipment for full value of purchase. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions.
Send exchanges and returns to:
Lee Parks Design Attn: Returns/Exchanges Department PO Box 9039 Bend, OR 97708-9039
TOTAL CONTROL ADVANCED RIDING CLINIC RESCHEDULE/REFUND POLICY If for any reason you cannot attend this class date, you MUST contact us WITHIN 15 BUSINESS DAYS prior of your class for a partial refund or to reschedule. There will be a $75.00 cancellation or reschedule fee applied if it within 2-15 days, or if it over 15 days you may cancel or reschedule without penalty. You may also sell your spot to someone else If you do not contact us 15 days prior to the class starting date and you do not show up for the session, your monies will be forfeited. NO EXCEPTIONS!
Sales Tax
Sales tax is charged on instate orders if required by law.
Payment Methods
Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.
Backordered Items
Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option.
Filling backorders: Backorders will be filled before new orders when the backordered items become available.
Policies
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.
Secured Online Shopping
We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dominion Enterprises.
Please send questions and comments to:
Lee Parks Design
PO Box 1838
Victorville, CA 92393
